Data Safety & Account Deletion
This page summarizes what data Centinela collects, how it is used and protected, and exactly how to delete your account and associated data. It is designed to align with the Google Play Data Safety and Apple App Privacy disclosure requirements. For full detail, see our Privacy Policy.
01 Data collected & purpose
| Data type | Purpose | Linked to you |
|---|---|---|
| Email address, name, optional phone | Account, sign-in and your circle (only your circles see your phone number) | Yes |
| Precise location | Nearby alerts, your reports, and live sharing with your circle during an SOS, check-in, Going out or a rescue you agreed to | Yes |
| Audio | Recorded only during an SOS, a check-in you did not confirm, or a rescue you agreed to (where the person who started it can open your microphone). Shared with your circle, who can listen to it and download it | Yes |
| Voice for your safe word and scream detection | Processed only on your phone. Never recorded or sent while Centinela listens | Not collected |
| Photos | Reports, circle chat, support messages and emergency evidence | Yes |
| Messages | Circle chat, zone chat and support (support messages are translated automatically) | Yes |
| App activity & diagnostics | Support, reliability and making sure emergency alerts are delivered | Yes |
| Device identifiers / push token | Deliver notifications, and give the introductory offer and promotions only once per phone | Yes |
| Purchase history | Manage your subscriptions; measure ads (on iPhone only if you allow tracking) | Yes |
| Advertising identifier | Measure ads with Meta. On Android you can reset or delete it in your device settings; on iPhone it is used only if you allow tracking | Yes |
02 How your data is protected
- Encrypted in transit using industry-standard TLS.
- Credentials are hashed; your PINs and safe word never leave your phone.
- Staff access to private content is restricted and every access is logged.
- Reports are shown to the community without revealing your identity, and people near an SOS only see an approximate area.
03 Data sharing
We do not sell your data. Your circle sees your location, audio and photos only during an emergency. Data is otherwise shared only with service providers (hosting, storage, maps, push notifications, subscriptions, sign-in, AI moderation and translation, email, crash reporting) under confidentiality obligations, with Meta for ad measurement, and where required by law or to protect safety. See the Privacy Policy for the full list.
04 How to delete your account & data
You can delete your account directly inside the app — no email required. Deletion happens immediately and cannot be undone.
- Open Centinela and go to Settings → Account.
- Tap Delete account.
- Confirm it's you: your password or, if you signed in with Apple or Google, that account again (and your Centinela PIN if you have one).
- Your account and data are erased at that moment, and you are signed out on every device.
Deleting your account does not cancel a subscription bought through Apple or Google. Cancel it in your App Store or Google Play account settings.
Can't open the app?
Write from your registered email to support@getcentinela.app with the subject "Delete my account". Once we confirm it's you, we delete the account the same way — immediately and permanently.
05 What is deleted & what is retained
- Deleted immediately: your profile (email, name, phone), sign-in, push tokens and device identifiers, the circles you own and their plans, and your emergencies, check-ins and rescues with their locations, audio and photos.
- Kept without your name: alerts, zone chat messages and circle chat text you posted stay in the community and circle history, no longer linked to you.
- Kept for limited purposes: a minimal record that the account existed (its internal number, join date, plan type and number of alerts), and a one-way hash of your phone's identifier with the internal account number, so the introductory offer can only be used once per phone.
06 Your privacy controls
- Location and microphone: grant, limit or revoke in your device settings at any time, and turn off any protection layer in the app.
- Notifications: manage or disable push in the app or in device settings.
- Tracking / advertising ID: on iPhone, Settings › Privacy & Security › Tracking; on Android, reset or delete your advertising ID in your device settings.
- Access & export: request a copy of your data via support@getcentinela.app.
07 Contact
Changing Lifes LLC — Privacy team
support@getcentinela.app